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Abraham S. currently serves as the Help Desk Support Coordinator for West Aurora School District 129, where responsibilities include managing the Mitell VoIP phone system and utilizing Microsoft Azure to enforce and manage two-factor authentication. Prior experience includes roles as an Interim Help Desk Specialist and Information Technology Field Technician at the same district. Additionally, Abraham worked as a Customer Experience Specialist at Best Buy, focusing on understanding customer needs and providing comprehensive solutions. Education includes an Associate of Science in Computer Science from Waubonsee Community College, with studies ongoing, and a high school diploma from West Aurora High School.