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Carmen Cheuk is a seasoned professional with extensive experience in business analysis and network service design. Currently serving as a Senior Business Analyst at Aurizon since March 2021, Carmen previously held the position of Network Service Designer at Aurizon from March 2012 to July 2020, focusing on the development of integrated network plans in collaboration with various stakeholders. Carmen’s background includes leadership in service offer reviews at BlueScope Steel and customer service coordination roles at Telstra and TeleTech, as well as customer service advisory work at Centrelink. Carmen holds a Bachelor of Business in Management and International Business from the University of Newcastle and a Certificate IV in Frontline Management from Federation University Australia.