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Jane Andrew is an accomplished professional with extensive experience in customer service and sales management. Currently serving as the Director of Customer Experience at AuPairCare Live-In Childcare since May 2018, Jane leads customer experience strategy, manages vendor relationships, and oversees regulatory compliance, while also launching successful initiatives such as an on-site welcome experience for incoming au pairs. Prior to this role, Jane spent over a decade at State Farm - Kate McIntyre Agency, where positions ranged from Customer Service and Sales Manager to Insurance Account Executive/Marketing Specialist, achieving exemplary sales performance and customer retention. Jane's earlier experience includes marketing and account management roles at organizations such as the National Council of Teachers of English and community newspapers, showcasing a strong background in sales, client relations, and marketing strategy. Jane holds a Bachelor of Science in Business Administration with a specialization in Marketing from Gies College of Business, University of Illinois Urbana-Champaign.