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Nicole Severance is an accomplished Product Manager at Aumentum Technologies since August 2019, bringing extensive experience from a 13-year tenure at Thomson Reuters in various customer support leadership roles. At Thomson Reuters, Nicole managed multiple virtual support teams and led cross-functional initiatives across eight markets, overseeing customer relations for over 200 accounts. Nicole's expertise includes developing talent, managing user group conferences, and improving key product indicators to enhance customer experiences. A graduate of The Ohio State University with a Bachelor of Arts in History, Nicole has demonstrated a strong commitment to customer service and effective team management throughout their career.