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Omer S. currently serves as the Services & Customer Success Operations Manager at Augury since November 2021, where responsibilities include designing and refining systems for the Customer Success department, managing the Catalyst platform for customer monitoring, and driving partnerships for improved customer outcomes. Prior to Augury, Omer S. held various roles at Glassbox from 2016 to November 2021, including Customer Success Operations Manager, where a comprehensive Customer Health Framework was developed, and Customer Success Manager, managing key enterprise accounts. Omer S. was also a founding member of the North America office at Glassbox. Earlier experience includes serving as an Information Security Consultant at We Ankor from 2015 to 2016, specializing in complex Cyber Security systems, and a System Administrator role at Hewlett Packard Enterprise from 2014 to 2015.