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Jay Long has a diverse work experience spanning over 18 years. Jay currently works at Augury as an Enterprise Customer Success Manager, where they act as the Chief Augury Adoption Officer for their customers. Jay'srole involves optimizing product utilization, demonstrating advanced features, and ensuring best practice adoption for long-term success. Before joining Augury, Jay worked at OpenText as a Sr. Client Success Manager, overseeing a team of consultants and driving double-digit revenue growth through client relationships and optimization projects. Prior to that, they held the position of Client Director at HP Autonomy and worked as an Account Manager at Oplink Communications. Jay's early career included a marketing role at RT-Mart.

Jay Long's education history includes a Master of Science in e-Commerce Technology (MSECT) from DePaul University and a Master of Science in Human Resources (MSHR) from Loyola University Chicago. Additionally, they hold a Bachelor of Science degree in Psychology from National Taiwan University. Jay has also obtained a certification as a level 1 Certified Customer Success Manager (CCSM) from SuccessHACKER, which they achieved in December 2021.