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Chloe Tang has extensive experience in technical support and IT services, currently serving as a Technical Support Analyst at Augury since November 2021. Prior to this role, Chloe worked as a Remote Desktop Engineer at Atos from November 2018 to November 2021, where responsibilities included assisting clients with hardware and software issues and providing both on-site and remote technical support. Chloe's background also includes serving as a Service Desk Specialist Level II at Atos from 2013 to 2016, where focus was on supporting end users with IT-related inquiries and delivering effective call resolution. Earlier experience includes roles at Concentrix as a Technical Support Specialist from September 2009 to June 2012, where responsibilities encompassed customer interaction, complaint resolution, and improving call flow.