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Lucy Upton has diverse work experience in human resources and customer service roles. Their most recent position was at Audley Travel, where they served as a Human Resources Business Partner. Lucy started this role in October 2020 and continues to work there. Prior to that, they worked as an HR Generalist at Audley Travel from August 2015 to October 2020. Lucy also gained experience in HR through an internship at Rosewood London in March 2015. In addition, Lucy has worked in the hospitality industry, serving as a Management Trainee at The Goring from June 2013 to June 2014, and as a Receptionist at Surrey Sports Park from February 2013 to June 2013. Lucy also has customer service experience as a Waitress at Lakeside Restaurant and Coffee Bar from September 2011 to June 2012, and as a Customer Service Assistant at Sainsbury's from October 2008 to October 2010. Lucy Upton began their professional journey as a Final Year Student at the University of Surrey, where they completed their studies from September 2011 to July 2015.

Lucy Upton has a diverse education history. In 2003, they began attending The Henry Box School where they completed their high school education from 2003 to 2010. During this time, they studied subjects such as Business Studies, Sociology, and Geography. After completing high school, Lucy went on to pursue a Bachelor's Degree at the University of Surrey from 2011 to 2015. Their field of study at the university was International Hospitality Management. In 2018, they undertook CIPD Qualifications and obtained a Level 5 Certificate in Human Resources Management.