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Kerri Williams is an accomplished Senior Community Ideation Program Manager at Siemens Digital Industries Software, where responsibilities include managing the Community Ideation program to enhance SaaS transformation through collaboration and data-driven insights. With over 15 years of experience in digital customer engagement, Kerri has previously held key roles including Principal Consultant at KW Success Services and Senior Manager of Community Strategy & Engagement at Workday. Significant contributions include the implementation of digital customer experience platforms and community engagement strategies across various global brands. Kerri's earlier positions include Senior Manager of Community at Dataiku and Senior Community Strategist at Khoros, focusing on community success for Fortune 500 companies. Kerri also served as Director of Care at ICUC and held roles at BlackBerry, where achievements included the launch of significant social advocacy programs. Kerri holds a Master of Arts in Communications and Technology from the University of Alberta and a Bachelor of Journalism from Ryerson University.