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Joe Matheron is an experienced professional in customer support and service management with a robust background in technology and eCommerce. Currently serving as the Head of Customer Support Europe at MetaPack Group since October 2017, Joe focuses on delivering scalable technical support for diverse European customers, emphasizing quality engagement. Prior to this role, Joe managed the Support Services team at Experian Data Quality UK, leading a group of nine direct reports to provide exceptional customer service and technical support for approximately 3,600 customer accounts. Joe has also held managerial positions at Bottomline Technologies and West One Technology Ltd, contributing to operations and service delivery in innovative tech environments. Joe's career began as a Customer Service Manager at The Copyright Licensing Agency.