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Fernando (Nando) Palladino is an experienced professional with a diverse background in business analysis, customer experience, and security controls. Currently serving as a Business Lead at Auckland Council, Palladino has previously held key positions such as Security Controls Analyst at Te Whatu Ora | Te Toka Tumai Auckland, Business Intelligence Analyst, and CX Insights Analyst at Auckland Council, as well as Business Analyst for Transformation and Change at NZDRC. Notably, Palladino worked as a Customer Experience Manager at New World. Palladino is pursuing a PGCert in Commerce from The University of Auckland, following the completion of an MBA in Business Administration and Management from the same institution.