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Nicholas Brett has extensive work experience in various roles and industries. Nicholas currently serves as the Head of Operations at Attune, a position they have held since March 2022. Prior to this, they worked as the Director of Customer Experience at Attune from April 2021 to February 2022.

Before joining Attune, Nicholas worked as the Director of eBranch at Municipal Credit Union from July 2020 to April 2021. Nicholas also served as the Vice President of Customer Service Operations & Collections, Vice President of Customer Service Operations, and Customer Service Operations Manager at Liberty Lending, LLC from 2019 to 2020.

Earlier in their career, Nicholas held roles such as Woolworths Insurance Team Leader at Woolworths Group from June 2017 to November 2018. Nicholas also worked at Cubic Corporation as a Team Leader and Acting Contact Centre Manager from 2014 to 2017. Nicholas began their career at St George Bank, where they held positions such as Team Manager, Senior Contact Centre Consultant, and Customer Service Specialist from 2006 to 2013.

Nicholas Brett completed a Certificate in Community Services from TAFE NSW in 2014. In 2016 to 2017, they pursued a Diploma of Business with a focus on Project Management and Human Resources from TAFE NSW as well. Nicholas also holds a certification in Lean Six Sigma Black Belt from GoLeanSixSigma.com, however, the exact year and month of obtaining the certification are not specified.