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Saurabh Arora is an experienced professional in client relationship management and operations, currently serving as Assistant Vice President and General Manager - CRM at ATS Infrastructure Ltd since December 2011. At ATS Infrastructure Ltd, Saurabh Arora oversees client relationships, manages escalations, handles collections, coordinates home loan processing, and ensures inter-departmental collaboration. Prior to this role, Saurabh Arora held positions including Operations Team Manager at Barclays and Assistant Manager - Operations at exlservice.com, along with a tenure as Team Leader at Intellicom Contact Centers. Saurabh Arora holds a Bachelor of Arts degree in Political Science from Delhi University, completed between 1999 and 2002, and received early education at Bluebells School.