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Jack Bell is an IT Service Delivery Manager at ATS Applied Tech Systems since 2008, overseeing end-to-end service delivery for a major aerospace manufacturer across 30 global manufacturing sites. Jack is responsible for managing a global IT budget, working in a multi-vendor environment, and implementing ITIL best practices for service management. Previous experience includes serving as a Senior IT Engineer, where Jack focused on project delivery and support for industrial IT projects, and as a Technical Support Engineer at Acccountancy and Computing Solutions, providing business support for SMEs in the southwest of England and Wales, primarily involving Wintel and SAGE accountancy software.