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Diamond Benoman has extensive experience in IT support and technical services, currently serving as a Help Desk Technician at ATR since October 2017. Prior roles include Helpdesk at Travel Consulting Partners, Computer Technician at Arey Jones Educational Solutions, and Computer Operator at TeleVox Software. Diamond's responsibilities have ranged from troubleshooting and resetting Active Directory passwords to managing computer installations and network upgrades for educational institutions. Early career experiences in food service at Aramark and technical support as a Dell Technician further enhanced customer service skills and technical proficiency. Diamond holds an Associate's degree in Network and System Administration from ITT Technical Institute-Mobile.