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Shikhar Srikantiah is a skilled Customer Experience Manager at Atomberg Technologies, overseeing the implementation of a Salesforce CRM platform for 1500 users, enhancing supply chain operations, and introducing a customer service WhatsApp bot, which automates ticket creation for a significant user base. Prior to this role, Shikhar served as a Project Program Coordinator at Optum, optimizing processes for a major healthcare client. Experience includes a summer internship at Pidilite Industries Limited, where Shikhar contributed to the PAN India launch of a mobile app, and a role as a Business Operations Associate at ZS Associates, focusing on compliance processes for a Fortune 100 pharmaceutical company. Shikhar's career began with leadership at Bharat Aluminium Company Limited, enhancing shop floor operations, with early experiences including internships at L&T and the Bhabha Atomic Research Centre. Educational qualifications include an MBA from the Indian Institute of Management, Shillong, and a BTech in Metallurgical and Materials Engineering from Visvesvaraya National Institute of Technology.