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Marco Antonio Silva e Araujo is a seasoned IT professional currently serving as a Senior Support Engineer I at both Atlassian and e-Core since July 2023, with a focus on supporting Bitbucket users. Previously, Marco Antonio held the position of Information Technology Support Manager at IFRN from July 2012 to July 2023, overseeing all IT-related functions at the Parelhas Campus, including IT laboratories and network infrastructure. Marco Antonio's academic background includes a Master's degree in Information Technology with a focus on Artificial Intelligence from Universidade Federal do Rio Grande do Norte (January 2018 - January 2021), a Bachelor's degree in Systems Analysis and Development from Universidade Potiguar (2015 - 2017), and a Technical degree in Computer Programming from IFRN (2008 - 2011).