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Marcio Zago serves as the Global Head of Support Services for Strategic Accounts at Atlassian since August 2019, overseeing a global team of over 500 employees and managing support for key accounts. Previously, Marcio held various leadership roles at Atlassian and e-Core, including Global Head of On-Premises Support and Head of Atlassian Cloud Support for the Americas. Earlier career experiences include operational management positions at Datora Telecom and GlobalNova Comunicações, with expertise in network operations and support services. Educational qualifications include an MBA in Project Management and Master's degrees in Computer Systems Networking and Electrical Engineering from esteemed institutions such as FGV and the Federal University of Rio Grande do Sul, alongside studies at Technische Universität Berlin.