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Clelia Lancelot is an accomplished professional in customer experience and success management with extensive leadership experience across several notable companies. Currently serving as the Customer Success EMEA lead at Atlassian since March 2024, Clelia previously held the role of VP Customer Experience at CleverConnect, where responsibilities included building and leading a multifaceted CX organization. Clelia's experience also encompasses significant roles at Praxedo, Salesforce, Microsoft, Onedirect, MSN, Peugeot Belgium, and Volvo Car Group, with a strong focus on team leadership, customer satisfaction, and digital transformation. Educational qualifications include a Digital Transformation program from the University of California, Berkeley, and a Master's degree in Marketing and Communication from ESG Paris.