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Ben Cooper is a seasoned professional with extensive experience in customer advocacy and technical support management within the software and customer experience sectors. Currently serving as the Customer Advocates Senior Manager at Atlassian since September 2024, Ben leads global teams to enhance customer engagement. Prior to this role, Ben held various leadership positions at InMoment from February 2020 to September 2024, including Director of Technical Support and Senior Manager of Technical Support. Earlier experience includes serving as Support Team Manager at Advanced, where Ben oversaw multiple support functions for an international B2B software provider. Ben's career began as a Support Associate, where assistance was provided for management information systems and database software issues. Ben holds a Bachelor's degree in Music Composition Technology from the University of Hertfordshire, earned between 2008 and 2011.