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Carlos Ramos currently serves as VP of Customer Experience at Athennian, bringing extensive experience in customer success and management. Previously, Carlos held the position of VP of Customer Success at GoodTime.io, leading teams focused on customer achievement through a SaaS platform. At Nowsta, Carlos was the Head of CX responsible for managing teams that drive customer success globally. Carlos's background includes serving as VP of Global Customer Success and Sr. Director of Enterprise Global Customer Success at Rock Content, where a strong emphasis was placed on various core success metrics. Earlier roles included Director of Customer Success at ion interactive and positions in business development at HiConversion and MotionPoint. Carlos holds dual Bachelor of Science degrees in General Business Management and Marketing with a concentration in Professional Sales from Florida State University.