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Susan DeMichele, MHSA, is a seasoned healthcare professional with extensive experience in project management and customer success within large healthcare systems. Currently serving as Sr. Customer Success Manager and Senior Project Manager for the National Product Release Team at athenahealth since February 2004, Susan oversees significant application and systems upgrades, leading a cross-functional team on projects with substantial revenue. Previous roles include Team Lead at Massachusetts General Hospital, where Susan managed a critical implementation project, and as a Senior Consultant at Capgemini, where successful workflow enhancements were implemented. Early career experience includes operations management at Brigham and Women's Hospital and research assistance at the University of Colorado Health Sciences Center. Susan holds a Master's degree in Health Services Administration from the University of Michigan and a Bachelor's degree in Microbiology from the University of Idaho.