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Joanna Cohen is a Customer Success Enablement Manager at Athena since December 2022, where responsibilities include enhancing the client experience and training customer success teams. Previously, Joanna served as Interim Director of Onboarding, leading a team focused on new client onboarding metrics. At On Deck from November 2020 to December 2022, Joanna managed a community of over 1500 founders, executing programs that facilitated startup development. Joanna's earlier experience includes program management at Y7, where program design for health coaching was successfully implemented, alongside senior hiring management during expansion. Previous roles at Zirtual and GEPIK included marketing and teaching positions. Joanna holds a BA in Journalism and Mass Communications from the University of Wisconsin-Madison and multiple certifications in health coaching and product management.