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Carlo Santos is a seasoned professional with extensive experience in operations and client partnership management. Currently serving as Client Partnership Manager and Client Success Operations Manager at Athena since October 2022, Carlo focuses on optimizing onboarding processes for Executive Assistants and developing performance metrics to track success. Previous roles include Operations Manager at TELUS International Philippines, where oversight of daily operations ensured customer inquiries were handled efficiently, and a lengthy tenure at Alorica, where Carlo held several managerial positions overseeing logistics, customer service, and training. Carlo's educational background includes a Bachelor of Science in Registered Nursing from Perpetual Help College Manila and Trinity University of Asia.