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Marco Sernicola is an experienced Information Technology professional with a robust background in IT operations and support. Currently serving as an Information Technology Project Engineer at the European Space Agency (ESA) since April 2018, Marco is part of the LSS Core team for the ESA365 project. Prior roles include Senior IT Support Engineer at ESA, where responsibilities encompassed second and third-level support across various sites in Europe, and IT Support Service Lead at SDG SOLUTION & ICT S.R.L., overseeing a team at LUISS GUIDO CARLI university. With a career spanning over 15 years, Marco has demonstrated expertise in managing IT support teams, delivering comprehensive technical support, and performing system maintenance and administration in diverse environments.