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Alessia Pisciotti is an experienced IT Local Support Technician currently employed at ATG Europe for ESA ESTEC since February 2021. Prior to this role, Alessia served as a NOC Change Coordinator and ITI Change Manager at Capgemini, supporting the European Space Agency from 2014 to 2021. Alessia's extensive technical skills include troubleshooting and configuring shared infrastructure software, standard software, and network systems. Earlier positions include roles as Field Support Technician at the European Space Agency and Desktop Support Technician at Agenzia Spaziale Italiana. Alessia's career began in hospitality as a Guest Service Agent at Hotel Missoni and as an analyst consultant for Capgemini. Alessia holds a Bachelor's degree in Mediazione linguistico culturale from Sapienza Università di Roma and a diploma in Foreign Languages and Literatures from Istituto Tecnico per il turismo Livia Bottardi.