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Thomas W. possesses extensive experience in information technology and support, highlighted by a current role as a Network Analyst I and former position as a Help Desk Analyst at Siskin Hospital since July 2018. In this role, Thomas W. provides first-level support for electronic and telephony requests, analyzing system user problems. Additionally, since October 2012, Thomas W. has been the owner of Geek Bytes, delivering IT consulting services to over 150 clients, including small businesses and home users. Services provided encompass hardware and software installation, troubleshooting, computer and mobile device repair, website design, networking, data recovery, virus and malware removal, and custom system building. Thomas W. holds an Associate of Applied Science degree in Computer Support Specialist and Networking Specialist from Georgia Northwestern Technical College, earned between 2013 and 2017.