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Lorena Lovrić has a diverse background in customer service and leadership roles. Lorena most recently served as the Director of Customer Service at Aterian, where they successfully reduced Average Handling Time by 30% and implemented Request for Proposal processes to improve ROI. Prior to that, they were the Director of Customer Service at SmashCommerce, where they lowered Average Handling Time by an impressive 36% and achieved a 97% Customer Satisfaction rating. Lorena also has experience as a Team Leader and Quality Assurance Specialist at HelloFresh, as well as a Customer Care Specialist for the US and UK markets. Lorena began their career as a student volunteer at ELSA Italy - The European Law Students' Association.

Lorena Lovrić completed their Bachelor's degree in Accounting and Finance at the Faculty of Economics & Business Zagreb from 2019 to 2022. In 2021, they attended Harvard University's Summer School and focused on Leadership. From 2012 to 2017, Lorena pursued Integrated Undergraduate and Graduate University Studies at the University of Zagreb/Sveuciliste u Zagrebu. Additionally, in 2015, they participated in the Summer Law School on Corporate and Finance Law in Dublin, Ireland. Lorena completed their secondary education at Gimnazija Karlovac from 2008 to 2012.