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Ivelize (Ivy) V. is a seasoned IT professional with extensive experience in application support and software analysis. Currently serving as a Senior Application Support Specialist at Ategrity Specialty Insurance Company since October 2022, Ivelize has successfully resolved production support issues with a 95% resolution rate and improved system reliability by 20%. Previously, as a Senior Software Analyst at GEICO, a role held from August 2015 to September 2022, Ivelize developed comprehensive business requirements and improved alignment of applications by 30%. Earlier experience at GEICO includes roles as an Information Systems Analyst and Senior Business Analyst, during which Ivelize achieved a 25% increase in process efficiency and maintained a 95% on-time delivery rate for key projects.