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Anastasiia Popova is a skilled Technical Support Engineer with extensive experience in customer service and technical support roles. At Wrike since November 2021, contributions include positions as Technical Support Engineer L2, Junior Subject Matter Expert for Wrike Analyze, and Technical Support Engineer L1. Prior experience at Aventa Group s.r.o. as a Customer Service Specialist and at Prague Education Center as an Assistant Customer Service Manager has enhanced customer interaction skills. Anastasiia holds a Bachelor's degree in Sociology and Social Policy from Charles University, completed between 2018 and 2021.