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Carlos Pastrana is a seasoned professional with extensive experience in customer experience management and business consulting. Currently serving as the Manager of Customer Experience at ATA Freight since February 2022, Carlos previously held various roles at Daimler México from December 2008 to May 2022, including Dealer Business Consultant and Specialist Consultant of New Vehicles, where responsibilities encompassed identifying innovation opportunities, developing strategic plans, implementing lean manufacturing tools, and restructuring customer satisfaction studies. Earlier experience includes auditing compliance standards at Underwriters Laboratories and managing data controls at Satélites Mexicanos. Carlos holds multiple degrees from Universidad La Salle, A.C. in Economics and Financial Engineering and Industrial Engineering, as well as a certification in Data Science from Skills.tech.