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Kelly C. is an accomplished professional with extensive experience in customer service and operations management. Currently serving as Group Pricing Director and Head Of Customer Service at ATA Group since June 2009, Kelly oversees customer service functions across multiple countries, managing a team of 10 dedicated to international business customers. Prior experience includes roles as Customer Services Manager at Castrol, where responsibilities included merging departments and leading teams through competency assessments, and various leadership positions at BP. Kelly holds a Diploma in Managing People from Technological University Dublin and a Fetac Level 6 certification in Train the Trainer from Professional Development Ltd.