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Eunice Owusu-Agyei is a seasoned professional with extensive experience in risk management, quality assurance, and customer engagement within the telecommunications industry. Currently serving as the MFS Risk & Audit Manager at AirtelTigo Ghana since February 2018, Eunice ensures compliance with internal controls and assists with the organization's maturity assessments and risk-based audits. Previously, Eunice held roles such as Quality Assurance and Process Compliance Manager at AirtelTigo Ghana, and Shop Manager at Millicom Ghana Ltd, where strategic sales and customer service excellence were prioritized. With a foundational background in Industrial and Organizational Psychology from the University of Ghana, Eunice combines analytical skills with a focus on enhancing customer experiences across multiple service channels.