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Ian Copus is a seasoned professional with extensive experience in service improvement and customer relationship management. Currently retired since May 2024, Ian Copus served as the Service Improvement Manager at Aster Property from September 2013, focusing on complaint oversight, trend identification, and evolving service delivery processes. Additionally, Ian Copus was a Data Analyst for Customer Relationship Management at Aster Group Limited, where responsibilities included the development of comprehensive CRM processes. Prior roles include Head of Complaints and Service Improvement at Aster Group Limited, Disclosure Coordinator for Wiltshire Police, and Chief Inspector at Wiltshire Police from 1981 to 2011, showcasing a robust background in leadership and public service.