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Steven Alexis Sosa-Alvarado is an experienced Operations Manager currently at Astellas Pharma since October 2024. Previously, Steven held multiple roles at eternalHealth from October 2021 to September 2024, including Manager of Member Experience & Strategy and Operations Manager, where responsibilities included managing operational functions and vendor partnerships. Prior experience includes serving as Senior Manager of Customer Support at CENTOGENE AG, where Steven oversaw laboratory management and inventory, and working at Devoted Health as a Member Services Guide, focusing on member engagement and benefits inquiry. Early career roles include serving as Appeal and Grievance Coordinator and Member Services Associate at Commonwealth Care Alliance, where Steven ensured timely responses to member concerns. Steven holds a Bachelor of Science (B.S.) in Psychology from Carlos Albizu University.