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Cierra Scott is a seasoned IT professional with extensive experience in helpdesk support and customer service. Currently serving as a Senior Helpdesk Analyst at Astadia since March 2014, Cierra has honed expertise in technical assistance and problem resolution. Prior to this role, Cierra held the position of Sr. Applecare Advisor at Xerox from July 2010 to March 2014. Cierra's academic background includes a Bachelor of Science in Criminology from North Carolina State University (2003-2008) and a Bachelor of Science in Information Systems from Strayer University (2015-2017).