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Rui Fernandes has significant experience in management and customer service, currently serving as Manager au service des prestations ambulatoires ordonnés at Assura since June 2017, where responsibilities include work planning and performance monitoring. Rui has also led a task force for data correction, focusing on employee training and achieving objectives within deadlines. Prior roles at Assura included Testeur système, ensuring quality during system migrations, and Gestionnaire spécialisé, providing support for case management. Earlier career experience includes roles at Condecta and Migros Vaud, enhancing skills in order preparation, transport organization, and customer engagement. Educational background includes professional commercial training from Ecole professionnel commerciale de Lausanne and further studies at Ecole de perfectionnement.