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Heather Jacquet serves as the Safety and Security Lead and Representative for the Association of Professional Flight Attendants (APFA) since August 2016, acting as a liaison between American Airlines and APFA Base Representation on safety and security issues impacting Flight Attendants. In this role, Heather monitors crisis situations in real-time and communicates updates to APFA Senior Leadership. Additionally, Heather has been a Flight Attendant for American Airlines since March 2015. Heather holds a Bachelor's degree in Pre-Law Studies and a Bachelor's degree in Foreign Languages, Literatures, and Linguistics from Washington State University, along with an Associate's degree in Liberal Arts and Sciences from Bellevue College.