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Diana Heredia is an accomplished professional with extensive experience in client relations and operations within the assistance services industry. Currently serving as the Director of Client Relations at Assist America, Inc. since November 2022, Diana manages relationships for U.S. accounts and interprets contract provisions for clients. Previously, Diana held various leadership roles at Assist America, Inc., including Director of Account Services, where strategic planning and service delivery were prioritized, and Director of International Services, where the establishment of operation centers in Manila and Jakarta took place. Earlier experience includes a decade as Assistant Director of Operations at International SOS Assistance, providing 24-hour administrative support and staff training. Educational credentials include an Associate of Arts and Sciences from Bucks County Community College and coursework at Holy Family University.