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Michal Florys is an accomplished ITSM & IS Business Unit Manager at Asseco Data Systems since January 2017, leading the IT Service Management and Information Security Business Unit with responsibilities in consulting, training business development, service delivery, sales support, and partner relationship management. Formerly, Michal held various roles at CTPartners from January 2003 to January 2017, including ITSM Business Unit Manager and ITSM Expert, specializing in consulting, project management, and training. Early career experience as a Business Analyst in a software house at Altkom Akademia S.A. involved business process analysis, software development, and IT operations. Michal possesses multiple accreditations, including ITIL, DevOps, Agile Service Management, and Lean IT, complemented by a Master's degree in Management from Krakow University of Economics.