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Shanadi De Silva is an experienced professional in customer care and service management, currently serving as Senior Manager Customer Care at Aspire since September 2020. Prior experience includes a role as Senior Officer at DBS Bank from March 2017 to March 2020, where responsibilities involved delivering personalized banking services and identifying cross-sell opportunities. Shanadi also worked as a Customer Service Officer at Kelly Services, managing inquiries for major clients, and at ASL Shipyard Pte Ltd in various customer service and communication roles, including event management and handling high-value clients. Earlier experience includes a position at Singapore Airport Terminal Services, where service was provided to premium airline customers. Shanadi holds a BSc (Hons) in Business and Management Studies from the University of Bradford and a Diploma in Business and Management Studies from the Management Development Institute of Singapore.