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Teresa Lydon possesses extensive experience in service delivery management, currently serving as a Service Delivery Manager at Aspire Lifestyles since August 2014, where responsibilities include overseeing daily operations for a large department of over 100 Service Professionals and 9 Team Leaders, while ensuring the attainment of various performance metrics. Previously, Teresa held a similar role at Circles from October 2004 to August 2014, managing an inbound customer service department comprised of 90 Service Professionals and 8 Team Leaders, focusing on productivity and customer satisfaction. Earlier in their career, from July 1979 to January 2002, Teresa worked as a Project Manager at Lloyds TSB, where projects included the implementation of CHIP & PIN technology and new card launches.