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Charlotte Slack is a Senior CRM Manager at ASOS.com since July 2022, with prior experience as a CRM Campaign Manager at Marks and Spencer and a Marketing Manager at iQ Student Accommodation. Throughout a career spanning over a decade, Charlotte has held various marketing roles, including Loyalty Marketing Manager at Small Luxury Hotels of the World and Customer Campaign Manager at Virgin Media, where campaigns were executed across multiple channels to enhance customer engagement and revenue. Charlotte began the professional journey as a PR Assistant at the University of Huddersfield Students Union and as a Marketing Executive during an industrial placement at Lloyds Banking Group. Educational qualifications include a BA (Hons) in Advertising & Marketing Communications from The University of Huddersfield, complemented by a Customer Retention course from the Institute of Data & Marketing and a Mini Marketing MBA from Marketing Week. Charlotte holds the MCIM designation.