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Ankita Suman is a Service Quality & Analysis Executive at AsiaPac Technology Pte Ltd since October 2023, with a strong foundation in IT services delivery and continuous improvement to meet service level agreements. Previous experience includes roles as an Incident Manager at IBM, where collaboration with Business and IT Service teams was key, and oversight of the incident management process followed ITIL practices. At Singtel, Ankita served as a Service Delivery Executive, managing order processes for international clients, and prior to that worked as a Service Manager at Accenture, ensuring service governance for European clients. Ankita's career began as an Engineer at Huawei Technologies India, focusing on incident and vendor management. Ankita holds a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from LNCT, Indore.