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Samson Harman is an experienced professional in customer support and operations, currently serving in an Enterprise Support role at ClickUp since October 2021. Previously, Samson held various positions at Squarespace, including Senior Product Support Specialist, where the launch of the Proactive De-Escalation Program was orchestrated and its success was monitored through data analysis. As a Senior Customer Operations Advisor, exceptional performance was achieved with customer CSAT scores exceeding 97% in 2019. Earlier roles include administrative support at Lewis & Clark College and various barista positions at Sweetpea Baking Company and Starbucks, illustrating a strong foundation in customer service and operations. Samson earned a Bachelor's Degree in Environmental Studies from Lewis & Clark College.