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Sonja Eigner, Bakk. MA, has extensive experience in content management and translation, currently serving as a Chatbot Designer and Content Manager at ASFINAG since December 2014. Responsibilities include chatbot quality management, content creation, migration to new tools, and performance analysis. Sonja's previous roles at ASFINAG encompass Translation (Quality) Manager, Team Leader Representative, Website Content Manager, and Customer Service Management, showcasing a strong background in content and customer service in multiple languages. Freelance work from 2005 to December 2019 involved legal and technical translation, interpreting, and proofreading. Educational credentials include a Master's Degree in Technical Translation and a Bachelor's Degree in Translation and Interpretation from the University of Vienna. Additional qualifications feature Certified Scrum Master certification obtained in September 2021.