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Ravi S. has over 16 years of experience in IT support and management, currently serving as a Lead Support Analyst at The Alberta School Employee Benefit Plan (ASEBP) since June 2018. In this role, Ravi S. oversees IT service management processes, supports fellow analysts, and manages ticket escalation. Prior work includes a Technical Support Analyst position at ASEBP, a Tier II Service Desk Agent and Onsite Engineer at Quercus Solutions Inc., and an IT Technician at Accurate Assessment Group Ltd., where responsibilities included user support, network management, and technical documentation. Ravi S. began the IT career as an IT Assistant at The Northern Alberta Institute of Technology and holds a degree in Network Engineering Technology from NAIT.