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Gerald Butts is an experienced professional with a diverse background in customer service and media production. Currently serving as a Call Center Specialist at ASD - Answering Service for Directors since April 2019, Gerald manages high-volume calls from funeral homes and provides compassionate support to grieving families. Prior to this role, Gerald worked at Target as a Consumables Team Member, ensuring exceptional customer service and maintaining inventory. With extensive experience in broadcasting, Gerald held several positions at Delmarva Broadcasting Co. from 1996 to 2016, including Production-Imaging Director and Technical Director, where responsibilities included producing commercials and managing live broadcasts. Earlier roles included on-air duties at Temple University Public Radio and 102.9 WMGK, as well as technical production assistance at KYW Newsradio. Gerald holds a Bachelor of Business Administration in Computer and Information Sciences from Temple University.