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Susan Anderson is a seasoned professional with extensive experience in client account management and operational leadership. Currently serving as a Client Account Manager at ADP since February 2015, Susan also contracts with ASCENT CONSULTING SERVICES PVT LTD, focusing on business process documentation and organizational readiness for new tool deployments. Previously, Susan held the position of Operations Director at Hotel Effectiveness, where responsibilities included establishing sustainable processes for a hotel start-up company and fostering relationships with key customers. Earlier roles at ADP include Continuous Improvement Director, where strategic initiatives for service and product enhancements were managed, and Service Delivery Manager, responsible for client experiences across product lines. With a strong background in training and client services management, Susan has demonstrated proficiency in developing training programs and implementing best practices to support organizational growth and profitability.