ÂÜÀòÂÒÂ×

Ioana Costa is currently the Head of Quality at Ascensos, where Ioana oversees the implementation of quality strategies, continuous improvement opportunities, and best practices in customer service. Prior to this role, Ioana worked as a Knowledge Management Specialist at Arvato Supply Chain Solutions and as a Knowledge Management Author at Concentrix. Ioana also has experience as a Brand Ambassador at Ascensos, where Ioana focused on maintaining the brand culture and providing exceptional customer service. Additionally, Ioana has a background in customer service, sales, and tutoring, with a Master's degree in Communication and Advertising.